Terms & Conditions
The following terms & conditions apply to all purchases from our website www.clothes4littlepeople.co.uk and should be read carefully. These may vary from time to time and should be read carefully before a new purchase is made.
When you place an order with CLOTHES 4 LITTLE PEOPLE we will send you an e-mail confirming receipt of your order. Your order represents an offer to CLOTHES 4 LITTLE PEOPLE to purchase a product which is accepted by us when we confirm your order by e-mail.
Subject to stock availability, we will endeavour to dispatch your order within 3-14 days of the date of confirmation of your order by us, or within a reasonable time. Delivery dates are estimates. Delivery is included in the price of orders over £49.99. Please note we are unable to deliver outside the UK .Some areas of Scotland carry a surcharge of £5 and the Highlands of Scotland carry a £10 surcharge. Please also note, some products are shipped directly from the manufacturers.
We would like to assure you that our on-line ordering process is
completely secure. However if you would prefer not to order via the
web then you can:
Phone us on 01405 763071/ 01405 720073 (9.00am -5.00pm Monday- Saturday)
Fax us on 01405 763071 (please remember to give us all your details including your phone number so we may call you back if necessary)
A large percentage of products on our website are in stock and this is updated daily. We will let you know if there is a delay in sending out your order as soon as we can. We will e-mail you with a predicted dispatch date. If this date is not to your satisfaction we will of course provide a full refund. Alternatively should you wish to proceed with the order we will update you regularly to keep you informed. .
As we are a Retailer only we have no control over the delivery schedules of our suppliers. Although every effort is made to avoid any disappointment to our customers, delays can occur from time to time.
All shortages and damages must be reported to us in writing or by e-mail within 7 working days.
The price for the products shall be the one set out by CLOTHES 4 LITTLE PEOPLE on the website on the day of purchase.
Payment of the price of the products must be made by debit or credit card at the time of order. Your card will be debited on or before dispatch of the products to you.
Quality & Returns
CLOTHES 4 LITTLE PEOPLE warrants that the product delivered will be of satisfactory quality within the means of the Sale of Goods Act 1979 and be reasonably fit for the purpose for which they are intended to be used. Clothes 4 Little People offer a six months guarantee on all items. This guarantee is offered against manufacturing faults and does not provide any protection against the misuse of an item.
Clothes for Little People shall not be liable for a breach of the Warranty unless you give written notice of the defect to Clothes For Little People within 14 days of the time when you discover or ought to have discovered the defect and in any event within the period of the Warranty.
Clothes for Little People shall not be liable for a breach of the Warranty if:
(a) you make any further use of such Products after giving such notice; or
(b) the defect arises because you failed to follow Clothes for Little People's oral or written instructions or the instructions set out in the manufacturer's product manual as to the construction, storage, use or maintenance of the Products; or
(c) you alter or repair such Products without the written consent of Clothes for little people.
If any of the Products do not conform with the Warranty Clothes for Little People and/or the manufacturer of the Products shall at its option repair or replace such Products (or the defective part) or refund the price paid for such Products against production by you of a valid receipt provided that you return the Products or the part of such Products which is defective to Clothes for Little People. Any other refunds or exchanges in respect of unused Products with their original packaging where there is no breach of the Warranty or any of the warranties shall be at Clothes for Little People's discretion and in any event a refund or exchange will not be considered by Clothes for Little People more than 30 days of the date of purchase or delivery.
If you do have a problem, we ask you to contact us immediately and we will endeavour to solve the matter with the help and advice of the manufacturer. The cost of the item being returned to us will be at your expense but we will cover the cost of the item being returned to you if deemed a manufacturing fault. If once the item has been sent to the manufacturer and they deem the fault is due to misuse, we will either return the product to you not repaired but at your expense or supply you with a price for the item to be repaired. Again the cost of dispatching the item back to you will be at your expense. It is our policy to seek the advice of the manufacturer on these issues and our final decision will be based on their engineer's opinion. We will always abide by the manufacturers decision.
CONSUMER PROTECTION (DISTANCE SELLING REGULATIONS 2000)
It is standard practice for us to offer a 7 day money back guarantee. If having received your order you are not satisfied with all or some of your items, you may return them to us for a full refund. In order for us to offer this service to you we ask that upon returning the item they are fully intact and packaged in their original packaging. Please note that any special order items are excluded from our 7 day money back guarantee.
Any order can be cancelled in writing (e-mail, fax or letter) within 7
days of receiving your order under the Distance Selling Regulations.
If the order has been dispatched the total carriage costs incurred by
Clothes 4 Little People will be passed on to you. These costs will
include the carriage costs to deliver the item and its return cost to
the store. In addition to this an administration fee of £10 will be
charged to cover costs of dealing with your instructions.
Without prejudice, no refund or exchange will be given for:
(a) nappies, toiletries, bottles or other personal items;
(b) self-assembly furniture once partially or fully assembled;
(c) curtains and bedding once removed from packaging;
This does not affect your statutory rights
Clothes for Little People shall not be liable to you for any breach of this agreement, for delay or failure to perform if the delay or failure is due to acts of God, civil commotion, riots, explosion, floods, drought, fire, lock-outs, strikes or other labour disputes or other causes beyond our reasonable control. This does not affect your statutory rights.
Clothes for Little People will treat all of your personal information in accordance with all applicable UK data protection laws.
Your information will enable us to provide you with access to all parts of our site and to supply the goods or services you have requested. It will also enable us to bill you and to contact you where necessary concerning your orders. We will also use and analyze the information we collect so that we can administer, support, improve and develop our business.
Cookies are small amounts of information which we store on your computer. Unless you have indicated your objection when disclosing your details to us, our system will issue cookies to your computer when you log on to the site. Cookies make it easier for you to log on to and use the site during future visits. They also allow us to monitor website traffic and to personalise the content of the site for you. You may set up your computer to reject cookies although, in that case, you may not be able to use certain features on our site.
If we choose to waive any breach of, or any default under, any provision of this agreement by you, it will not prevent us from enforcing other rights, or the same rights at a later date.
This agreement is governed by English law and any disputes will be resolved non-exclusively by the English courts.
If you have comments about any of the Products or services supplied or provided to you please contact CLOTHES 4 LITTLE PEOPLE on: 01405 763071 or @ firstname.lastname@example.org or by writing to us at the following address:
Clothes For Little People Ltd | 26-28 Pasture Road | Goole | East Yorkshire | DN14 6EZ